Free US shipping on Tree Fort Hardware!

Refund policy

Please take the time to review our complete Shipping and Returns policies, found under "Important Stuff" at the bottom of our website.

REFUNDS, EXCHANGES, AND RETURNS

We offer refunds and exchanges on returned products for 30 days after the date of your purchase. Once 30 days have passed since the date of your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at orders@nelsontreehouseandsupply.com. For all other return questions/concerns, please email us.

To return your product, place a note inside the package specifying whether you are requesting a refund or exchange. Mail the package with the note to:

RETURNS
PO Box 1135
Fall City, WA 98024
USA

Please keep in mind the following policies regarding refunds and exchanges:

You will be responsible for paying for your own shipping costs for returning your item.

The original cost of shipping your order is non-refundable.

Depending on where you live, the time it will take for your exchanged product to reach you may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please note that all hardware returns are subject to a 10% restocking fee.

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.