Shipping & Returns
SHIPPING
- As a small but growing business we do our best to ship orders out within 2-3 days of the date of your order, Monday through Friday.
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Although most Priority USPS packages arrive within 2-3 days after we ship them out, this timeframe is NOT guaranteed. The only method of shipping by a guaranteed arrival date is by freight. If you would like to set up a freight shipment, contact us at orders@
nelsontreehouseandsupply.com . - Note that the estimated arrival time of a shipment does not take into account the time it will take us to process your order prior to mailing. For example, the 2-3 day shipping estimate of Priority USPS mail does not include the average of 2-3 days that it will take us to process your order before we ship it.
Shipping large hardware orders:
ALL hardware shipments are shipped UPS Ground unless you select USPS Shipping or have special instructions for delivery - please email orders@nelsontreehouseandsupply.com and we are happy to accommodate.
INTERNATIONAL SHIPMENTS
- We now offer limited International Shipping. Check out as usual to see associated costs. At this time we are not able to offer discounts as the taxes and shipping fees are generated automatically.
- Please note: We do not ship Standard or Heavy Limb Hardware internationally.
- We’re pleased to offer a digital download version of the Instructional Guide and ALL plans for our international customers. Click here to order the guide. Click here to order the plans.
REFUNDS, EXCHANGES, AND RETURNS
- We offer refunds and exchanges on returned products for 30 days after the date of your purchase. Once 30 days have passed since the date of your purchase, we cannot offer you a refund or exchange.
- To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at orders@nelsontreehouseandsupply.com. For all other return questions/concerns, please email us.
- All hardware returns are subject to a minimum 10% restocking fee.
- Please note: there are NO REFUNDS on the digital download of the Instructional Guide or plans.
USA
Please keep in mind the following policies regarding refunds and exchanges:
- You will be responsible for paying for your own shipping costs for returning your item.
- The original cost of shipping your order is non-refundable.
- Depending on where you live, the time it will take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
SHIPPING
US Shipping
Free US Shipping: All Tree Fort Hardware, Tiny Treehouses, and Treehouse Point Collection
Processing Time: We do our best to ship orders within 2-3 days of the order date, Monday through Friday.
Delivery Time: Most Priority USPS packages arrive within 2-3 days after shipping, but this timeframe is not guaranteed. The only method guaranteed by a certain date is by freight. Contact us at orders@nelsontreehouseandsupply.com for freight shipments.
Processing + Shipping: The estimated arrival time does not include the 2-3 days it takes to process your order.
Large Hardware Orders: Shipped via UPS Ground unless you select USPS Shipping or have special delivery instructions. Email orders@nelsontreehouseandsupply.com for accommodations.
International Shipping
Availability: Limited International Shipping is available. Check out as usual to see associated costs.
No Discounts: Taxes and shipping fees are generated automatically and cannot be discounted.
Digital Downloads: Available for international customers. Order the guide here. Order the plans here.
Local Pick Up in Washington
We are located in Fall City, Washington. If you would like to avoid shipping and arrange a pick up - please email orders@nelsontreehouseandsupply.com and we will set up an appointment.
RETURNS, REFUNDS AND EXCHANGES
How to request a return, refund or exchange?
Eligibility: Refunds and exchanges are available for 30 days after purchase. Items must be unused, in the same condition, and in the original packaging.
Defective or Damaged Items: Replaced if defective or damaged. Email orders@nelsontreehouseandsupply.com for exchanges.
Restocking Fee: Hardware returns are subject to a minimum 10% restocking fee.
No Refunds: On digital downloads of the Instructional Guide or plans.
Return Instructions: Place a note in the package specifying if you want a refund or exchange, and mail to:
RETURNS/EXCHANGE
PO Box 1135
Fall City, WA 98024
USA
Please keep in mind the following policies regarding refunds and exchanges:
- Return shipping costs are your responsibility.
- Original shipping costs are non-refundable.
- Exchange delivery times may vary based on location.
- For items over $75, use a trackable shipping service or purchase shipping insurance.
- Only regular priced items can be refunded; sale items cannot.
Get in touch
Have questions about your order, or a general enquiry?